Last updated: June 4, 2026
Interview Solver ("we," "us," or "our") sells subscription access to our AI interview copilot on this site. This page explains how cancellation and refunds work. It is incorporated into our Terms and Conditions.
Summary
- You may cancel auto-renewal at any time from your account via Stripe's billing portal.
- After you cancel, you keep access until the end of your current paid billing period. We do not charge again unless you reactivate.
- We do not offer refunds for change of mind, lack of use, or partial billing periods.
- Refunds are only considered when the product does not work on your system, subject to verification.
Free trial
You can start with a free trial by signing up—no credit card is required. Trial limits apply (for example, a capped number of AI messages). You are not charged until you choose a paid plan and complete checkout. Canceling before checkout means no subscription charges.
How to cancel your subscription
- Sign in to your account.
- Open your account page.
- Click Manage Subscription to open our secure Stripe customer billing portal.
- In the portal, cancel your subscription (turn off auto-renew). You can also update payment methods or download invoices there.
If you cannot access your account, use the Contact link in the site footer from the email address on your subscription and we will help you.
When cancellation takes effect
Cancellation stops future renewals. Your paid access remains active through the end of the billing period you have already paid for (monthly, annual, or other interval shown at checkout).
- You will not be charged again after the current period ends unless you resubscribe or reactivate.
- Your account page shows when access ends if auto-renew is turned off.
- If you cancel shortly before a renewal date, a renewal invoice may already have been created by Stripe. Contact us if you believe you were charged after canceling auto-renew.
Reactivating
You can turn auto-renew back on anytime from the same Manage Subscription billing portal, or by choosing a plan again on your account page before access expires.
Refund policy
Paid subscription fees are generally non-refundable, including when you cancel mid-cycle. We do not refund unused time, downgrades, or subscriptions canceled because you no longer need the service.
We may approve a refund only when Interview Solver does not work on your system and our team can verify the issue after you contact us.
Eligible refund requests
- The desktop app or core copilot features fail on your device in a way that prevents normal use, and support cannot resolve the issue within a reasonable time.
- You contact us within 14 days of the charge you are disputing (sooner is better).
- You include the email on your account and the approximate charge date.
Not eligible for refunds
- Change of mind, dissatisfaction, or deciding not to use the product.
- Forgot to cancel before renewal (cancel auto-renew to avoid future charges).
- Partial months or unused days after cancellation.
- Issues caused by third-party software, network blocks, or employer device policies.
- Violation of our Terms and Conditions or misuse of the service.
How to request a refund
Email our support team (see the Contact link in the site footer) with:
- Subject line: "Refund request"
- Account email and charge date
- A short screen recording showing the technical issue on your device (required for verification)
- Your operating system and app version, if known
We review requests within a few business days. Approved refunds are issued to the original payment method via Stripe. Denied requests will include a brief explanation.
Chargebacks
Please contact us before filing a payment dispute with your bank. We can often resolve billing questions faster. Unwarranted chargebacks may result in account suspension.
Questions
For billing help, contact us via the footer Contact link. For general legal terms, see our Terms and Conditions and Privacy Policy.